Below you will find our policy on damaged/returned items. If you have any questions, please feel free to contact us for more information at firstname.lastname@example.org
All damaged items must be reported within 3 days of delivery. Please email email@example.com with a description and image of the damage. We will either send out a replacement item(s), free of charge, or provide you with a store credit if the item(s) is no longer in stock.
We thoroughly inspect every item when shipping.
We reserve the right to refuse any return that we believe has been intentionally damaged.
All Other Returns:
Before completing the return form HERE
, please ensure that your product is eligible for return. House + Holm does not cover the cost of return shipping and does not refund original shipping costs.
Items worn, washed, torn, snagged, stained, or damaged in any way will not be accepted. Items must be in new condition. All "Last Chance & Almost Perfect" items are non-returnable.
Items may be returned within 30 days of purchase date if they meet the qualifications above. We offer store credit for returns or refunds to the original form of payment.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order, the refund will be issued to your original form of payment at the price of the returned item(s), including sales tax, minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
Please carefully package items being returned to avoid damage during transit.
Customer is responsible for return shipping, using a shipping company of their choosing. We highly recommend selecting a shipping option with tracking, as we will not be able to refund for lost packages.
Items purchased with a promo code may be returned within 30 days of purchase for a refund of the price paid for the item(s).
We are not responsible for lost returned packages & highly recommend keeping your tracking number until delivery is confirmed.
***International orders are ineligible for returns
***Expedited shipping is non-refundable.